Operating within the Mission, Vision, and Values of Cocoon SDA Care, the purpose of this role is to play a pivotal role in enhancing the efficiency and effectiveness of our organization's operations. You will work closely with the compliance team to identify business operational gaps, analyse processes, and provide data-driven insights and solutions to improve service delivery and support NDIS participants.

Main tasks Core objectives include: 

• Collaborate with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with NDIS regulations and guidelines. 
• Conduct thorough analysis of current business processes and systems. 
• Analyse existing workflows and identify areas for improvement in efficiency, cost-effectiveness, and compliance. 
• Recommend and assist in implementing process improvements. 
• Work with IT teams to ensure seamless integration of new systems or enhancements into existing technology infrastructure. 
• Develop test plans and test cases to ensure the quality and reliability of new processes and systems. 
• Create and maintain comprehensive documentation of business processes, requirements, and solutions. 
• Ensure compliance with NDIS documentation and reporting standards. 
• Stay up-to-date with NDIS policies, guidelines, and regulations, and ensure that business processes and systems remain compliant. 
• Conduct of organisations operational internal auditing. 
• Ensuring company policies and procedures align with NDIS requirements. 
• Evaluating the design and operating effectiveness and efficiency of internal controls. 
• Identify control gaps and recommend appropriate mitigating actions. 
• Participate in regular team meetings. 
• Carry out duties/activities in a cooperative, respectful and flexible manner. 
• Gathering effective evidence for audit. 
• Receive, document, and categorise complaints from NDIS participants, representative and other stakeholders. 
• Develop solutions and action plans to address complaints, striving for fair and equitable resolutions. 
• Conduct thorough and impartial investigations into complaints to identify root causes. 
• Providing advice to our stakeholders in formulating appropriate corrective actions

Required qualities 

• Professional approach 
• Impeccable self-presentation 
• Organisational and time management skills 
• Excellent attention to detail Desired competencies KPIs 
• Analytical thinking 
• Initiative 
• Business awareness 
• Tenacity 
• Strategic thinking 
• Positive approach to change

What’s in for you? 

You'll experience a rewarding career where your skills and commitment are recognised and rewarded. This is a rare opportunity to enjoy working in a family-friendly, supportive, close-knit working environment driven by strong values. 

• Consistent shifts that offer stability & the chance to have a real impact. 
• Online, specialised & the on-job training. 
• Flexible work hours. 
• EAP services

Mandatory requirement

• 6 months experience 
• Certificate III in Disability, or Individual Support or equivalent 
• First Aid, CPR, Manual Handling, and Medication Administration training or willing to obtain. 
• NDIS workers Screening Checks
• Current Driver’s License (mandatory).