We are seeking a compassionate and organized professional with exceptional interpersonal skills to join our team as a Rostering Admin.

Company Overview:

Crescent Respite is a pioneering organization in the field of psychotherapy, committed to providing person-centered care and innovative solutions for individuals with diverse needs. With a focus on modern, out-of-the-box thinking, Crescent Respite envisions a world where people with disabilities receive the utmost care and attention tailored to their unique needs and are not only supported but thrive in an inclusive society.

We aim to become the leading provider of person-centered psychotherapy services and make a positive impact on the lives of individuals and their families.

Key responsibilities:

- To successfully match client needs regarding skill,
continuity, and availability when building new rosters.
- Building and setting up new rosters and backfilling
when called in sick
- To develop and maintain effective working relationships
with workforce and client.
- To assist with the integration of new staff into the
workforce.
- To effectively manage the roster according to the client
requirements
- To assist the Rostering Officer with the Supervision of the external
workforce, ensuring all Mandatory compliances are
met.
- Identify and escalate priority issues
- Answer incoming calls from customers and support
staff, to answer inquiries and questions, handle
complaints, troubleshoot problems and provide
information
- Maintain accurate and up-to-date data on client staffing
deficiencies, projected needs, and vacancies through
regular coordination with the Team Leaders/Operations team.
- Ensure accurate and appropriate records are entered in
the system.
- Identifying gaps in the rosters and working with the
recruitment team to ensure there is a pool of
credentialed staff ready for rostering.

What are we looking for?

• The ability to remain calm under pressure and find solutions to complex rostering challenges.
• Outstanding verbal and written communication skills to liaise effectively with staff
• Organizational and time management skills
• Excellent attention to detail

Mandatory requirements:

• At least 1-2 years in a rostering/scheduling role, within the NDIS preferred
• Proficiency in Microsoft Office, CRM systems, and rostering software
• NDIS Worker Screening Check or willing to obtain
• National Police Check (or willingness to obtain)
• Victorian Working with Children Check
• NDIS Worker Orientation module

If the answer to all the above is ‘yes’ then apply for this opportunity.

Website Link: https://crescentrespite.com.au/

For any queries regarding this role please email: [email protected]

Crescent Respite values lived experience of mental health recovery and diversity in our workplace. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability and people from diverse cultural and linguistic background.